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Greetings-
I want to invite you to join me on my quest for the best in customer service.
As a "Talk About Service" customer advocate you help me in raising the bar of customer service in your community. There's nothing to sign up for ornothing to join. Membership is FREE! As a Talk About Service Advocate, I hope you will utilize the following tools:
- "Own Your Customer" weekly tips to keep customer service at the top of your mind, one of the secrets the the very finest service providers, such as the Ritz-Carlton, practice. These brief, weekly reminders will help you keep customer service alive in your organization and will be sent directly to your e-mail address.
- Updates from other Advocates of scams or poor service being provided by providers and how to either avoid them or let them know how they can do better.
- Access to recommended information such as CRM software, behavioral assessments, newsletters, and other customer service-related products and services that have been carefully reviewed and selected by our team. Forget having to "Google" and look for what you need....you'll find it all here.
- Great deals from our sponsors offered only to our Advocates. You won't find these deals anywhere else.
- Great Discounts on behavioral assessements...see a sample assessment report before purchasing.
- Recommendations for the best reading material for customer service books and articles. If you need to read it, we'll find it.
- Access to previous "Talk About Service" broadcasts for downloading. Only Advocates will have access to these broadcasts.
- Advocates will have access to the "Talk About Service" Forum where they can rant and rave with other advocates about their personal customer service experiences.
- Advocates will also get advanced notice of Ed’s teleclass schedule. Some are free, others are at a fee. Advocates get first notice of classes and discounts on the fee-based classes.
I hope you will join me as find and recognize the best in customer service and lift our own performance as both customers and providers of service.
Sign up for Ed's "Own Your Customer" Weekly Tips
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