For the first time, Ed Horrell’s popular book More Than Words is available in paperback.

This powerful book contains nine “silver” rules for powerful yet considerate communication. These rules, which include the rules of Empathy, Listening, Support, Dignity, Regard, Agendas, and others, all follow the premise that in communication, unlike the Golden Rule, we want to communicate with others not as we want to be communicated with, but as THEY wish to be communicated with. By celebrating the different communication styles of others, Ed shows you how.

More Than Words has been used by dozens of companies as a companion piece to their customer service initiatives. It is “must read” for managers, sales reps, customer service reps, speakers, and anyone who desires to get along better with others.

Additionally, More Than Words is a wonderful addition to any library containing material dealing with behavioral styles. Ed celebrates the differences in behavioral and communication styles as he weaves these differences in the various techniques learned.

You’ll want to add this beautiful edition to your collection of communication books.

ORDER NOW for just $14.95 and you can immediately begin to understand that effective communication with anyone relies on More Than Words.