How To Read People Like A Book
Personal/Professional Development
This popular seminar deals with understanding how people see you, how to understand your personal behavioral style to compliment others, how to reduce conflict, and observe and understand the behavior of other people. Ed draws from the Silver Rules found in his first book More Than Words and includes a behavioral assessment for attendees.
Key points that will be taught:
- People like to work for and buy from people they like; learn how to deal with employees in your company better by understanding what drives and motivates them
- Behavior is observable and predictable; learn how the employees in your company will tend to behave
- The way the employees in your company behave will tell you how they want to be treated
- Learn what motivates the employees in your company to be more effective in their jobs, to be happier and to take positive action
- Learn how to modify your approach based on the behavior of others
- Learn how you are seen by others in your company and why this is so important
This is a fast paced seminar that is a must for people who want to understand more about themselves; and how they can be more effective in dealing with their fellow employees and managers, as well as their friends and family members.
Biography: Ed Horrell is an author, columnist, speaker and the host of the syndicated talk show “Talk About Service”. Sharing the experiences he has learned as both a speaker and businessman, Ed authored the book More Than Words, which contains nine rules for powerful yet considerate interpersonal communications. A customer service advocate, Horrell’s new book Would You Like Some Kindness With Your Fries?, published by Amacom Publishing, will be out later this year.
For more information about Ed Horrell go to: www.edhorrell.com
