Talk About ServiceCustomer service advocate and author Ed Horrell hosts this lively show focusing on customer service. With a regular cast of contributors, Ed interviews leaders in business, calls out those companies who "don't get it", makes those nightmare telephone calls we know all too well, and leads listeners on a fast-paced, edgy commentary on the state of service today.http://www.edhorrell.com/talkaboutservice/rss.xmlCopyright 2004 NotePage, Inc.en-usFri, 2 Feb 2007 17:07:18 -0600Fri, 2 Feb 2007 17:01:05 -0600FeedForAll v1.0 (1.0.2.0) unlicensed versionhttp://www.edhorrell.com/images/tas/logo.gifTalk About Servicehttp://www.talkaboutservice.netLogo150150Ed calls AT&T Wireless. You won't believe this call!Ed was told that he could get a live agent quickly when he called AT&T Wireless. Listen to his experience and then how the Agent explained the merger. Priceless!http://www.edhorrell.com/talkaboutservice/uploads/attwireless.mp3Fri, 2 Feb 2007 17:01:05 -0600Ed interviews best selling author Michael Lozier about the Law of Attraction.Best selling author Michael Lozier joins Ed and discusses the Law of Attraction, how it works, and how to use it. Great interview.http://www.edhorrell.com/talkaboutservice/uploads/MichaelLozier.mp3Tue, 30 Jan 2007 17:13:33 -0600One of the classic bad telephone experiences....Ed calls Northwest Airlines to ask why flight attendants get testy when he doesn't have exact change for a cocktail.http://www.edhorrell.com/talkaboutservice/uploads/NWA.mp3Sun, 21 Jan 2007 17:58:50 -06001-07-07 Radio ShowEd and Dan discuss "free" stuff on TV and the Internet, Cathy discusses the growth of You Tube and My Space, and Ed interviews ESPN NFL analyst Mark Schlereth and how bad characters can destroy an organization (read T. O. and the Dallas Cowboys).http://www.edhorrell.com/talkaboutservice/uploads/1-07-07.mp3Sun, 14 Jan 2007 15:30:41 -0600