We believe that customer service is at an all time low. We want to help raise it to a higher level, one company and one customer at a time.

We have a number of tools to do this:

1. We present events and seminars in various cities to large numbers of attendees…we acquire sponsors and supporters for these events and would love to discuss these opportunities with you. These seminars cover the “best practices” of the companies that provide excellence in customer service.
   More information on our events and seminars...
   
2. We also present our events and seminars for individual companies. These seminars are usually 3 hours in length and are interactive and fast-paced.
   More information on our events and seminars...
   
3. Additionally, we present webinars, which are combination of telephone and Internet learning opportunities, usually under 90 minutes in length Topics include telephone and customer contact skills, supervisor skills, the Language of Observable Behavior, and Six Ways to Make Your Small Business Famous.
   More information on our webinars...
   
4. For those companies who want to know what their customers are thinking about their service, we provide surveys for customer feedback.
   
5. To reduce conflict among workers, employees and customers, and employees and jobs, we are big on behavioral assessments and teach how to use these the correct way.
   
6. Ed also hosts his syndicated talk show “Talk About Service”. We select sponsors for our show (we are VERY selective about these sponsorships…we only want the VERY BEST).
   
7. Finally, Ed coaches individuals interested in learning more about professional speaking and getting published. This is done via small seminars, teleclasses, and individual coaching.
   More information on speaking/publishing coaching...

Contact us…we’d love to discuss any of these opportunities with you or your firm.